These Terms of Service ("Terms") are an agreement between you and Glow Bros ("Glow Bros," "we," "us" or "our"). They apply to your use of our website (the "Site") and to the Christmas and holiday lighting services we provide, including design, installation, maintenance, service calls, takedown and removal (the "Services"). By using the Site, requesting a quote, booking or accepting Services, you agree to these Terms. If you don't agree, please don't use the Site or Services.
If you sign a written quote, proposal, invoice or service agreement with us ("Your Agreement"), the specific terms in Your Agreement control if they conflict with these Terms.
1. Quotes and pricing
- Prices on the Site are general pricing information and are not an offer. Your final price is set at a walkthrough based on the measurement of your property and the options you choose.
- Quotes are valid for 30 days unless the quote says otherwise, and are subject to schedule availability.
- Add-ons, design changes, extra visits you request, or work beyond the original quote may cost extra. We will tell you the price before doing additional work.
- Applicable sales tax, if any, is added as required by law.
2. Scheduling, weather and access
- Install and takedown dates are scheduled in advance, but may shift because of weather (rain, ice, high wind, lightning), safety concerns, illness, equipment problems or other circumstances. We will reschedule as soon as reasonably possible.
- You agree to give us safe access to the areas we need to work, including gates, yards, rooflines and outdoor outlets. Please secure pets and tell us about locked gates, sprinklers, invisible dog fences, septic lines, fragile landscaping or anything else we should know.
- If we arrive and cannot safely access the property or work area, a trip charge may apply and the job will be rescheduled.
3. Your responsibilities
- You confirm you own the property or have the owner's permission to have the Services performed.
- You are responsible for getting any approvals required by your HOA, landlord, property manager or local rules.
- You are responsible for providing working, properly grounded, GFCI-protected outdoor power outlets suitable for the lighting design, and for the cost of electricity used.
- You agree not to move, adjust, add to or unplug the installed lights, clips, cords or timers in a way that could cause damage or a hazard. If you notice a problem, contact us.
4. Electrical
Our Services are plug-in holiday decorating. We do not perform electrical wiring, install or repair outlets or circuits, or do any work that requires a licensed electrician. We plug into your existing outdoor outlets. We are not responsible for pre-existing electrical problems, tripped breakers or GFCIs, overloaded circuits caused by other devices, or outlets that do not work. If your home needs electrical work to support a lighting design, you should hire a licensed electrician.
5. Your property
- We attach lights with clips designed for gutters, shingles and ridges and do not nail, screw or staple into your roof unless you approve it in advance.
- Normal installation may leave minor, temporary marks (for example, light scuffs on gutters or shingles, or footprints on lawns). These are not considered damage.
- We are not responsible for pre-existing conditions, including loose or worn shingles, damaged, loose or clogged gutters, rotten fascia or trim, weak or failing surfaces, or damage that happens because a surface was already deteriorated.
- We may decline to install on any area we believe is unsafe, including steep, wet, icy, damaged or unusually high surfaces.
- If you believe we damaged your property, please tell us in writing within 7 days of the work so we can inspect it. We will work with you in good faith to make it right.
6. Lights and materials
Unless Your Agreement says you are purchasing them, the lights, clips, cords, timers and other materials we install remain the property of Glow Bros and are provided for your use during the season. You agree not to remove, sell or keep them. If materials are lost, stolen or damaged beyond normal wear while at your property (other than by us), we may charge you a reasonable replacement cost. If Your Agreement says you purchased materials, they belong to you once paid in full.
7. Our all-season promise ("Merry & bright, guaranteed")
During the season covered by Your Agreement, if lights we installed stop working, we will repair or replace them at no additional charge after you let us know. Service calls are typically handled within a few days, depending on weather and schedule. This promise does not cover problems caused by power outages, your outlets or electrical system, tripped breakers, severe weather, animals, vandalism, theft, or changes made by you or others. This promise is our only warranty for the Services, as described in Section 12.
8. Takedown
Takedown and removal are included in your price unless Your Agreement says otherwise, and usually happen in January. If you want lights removed on a specific date, let us know. If we can't reach the lights on the scheduled takedown date because of access problems you control, a trip charge may apply.
9. Payment
- Payment terms (including any deposit) are stated in Your Agreement or invoice. Unless stated otherwise, the balance is due upon completion of installation.
- We may use third-party payment processors. You agree to their terms when you pay through them.
- Past-due balances may be charged a late fee of up to 1.5% per month (or the maximum allowed by law, if less). A returned-payment fee may apply as permitted by Georgia law.
- If payment is not made, we may suspend service calls and remove our materials, and you agree to pay reasonable costs of collection, including attorney's fees where permitted by law.
10. Cancellations and refunds
- You may cancel before your install date by contacting us. Unless Your Agreement says otherwise, if you cancel at least 48 hours before your scheduled install, any deposit will be refunded in full; cancellations with less notice may forfeit the deposit to cover scheduling and materials.
- Once installation has started, the price is earned and is not refundable, except as described in our all-season promise or as required by law.
- If we cancel for any reason other than weather or circumstances outside our control and cannot reschedule, we will refund any amount paid for Services not performed.
11. Photos
We may photograph our work for records and quality control. We will ask your permission before using photos of your property in marketing, and we will avoid showing house numbers or anything that identifies your address. See our Privacy Policy.
12. Disclaimer of warranties
Except for the all-season promise in Section 7, the Site and Services are provided "as is" and "as available." To the fullest extent allowed by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that lights will function without interruption, that the Site will be error-free, or that any particular look or result will be achieved. Lighting product warranties, if any, are provided by the manufacturer.
13. Limitation of liability
To the fullest extent allowed by law, Glow Bros and its owners, employees and contractors will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost data, or loss of use, arising out of or related to the Site or Services. Our total liability for any claim arising out of or related to the Site or Services will not exceed the amount you paid us for the Services in the season the claim arose. Some states do not allow certain limitations, so some of these limits may not apply to you. Nothing in these Terms limits liability that cannot be limited by law, including liability for gross negligence or willful misconduct.
14. Indemnification
You agree to defend, indemnify and hold harmless Glow Bros and its owners, employees and contractors from any claims, damages, losses and expenses (including reasonable attorney's fees) arising from your breach of these Terms, your violation of any law or third-party rights (including HOA rules), inaccurate information you gave us, or changes made by you or others to the installed lighting.
15. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, natural disasters, power outages, supply shortages, illness, accidents, government orders or other emergencies.
16. Charitable giving disclosure
We put 10% of every job toward Operation Christmas Child shoebox gifts, and we report our progress on our Gift Tracker. The tracker is based on our own records and is updated periodically. Operation Christmas Child is a project of Samaritan's Purse. Glow Bros is an independent, for-profit business and is not affiliated with, sponsored by or endorsed by Samaritan's Purse. Payments to Glow Bros are payments for services and are not tax-deductible charitable contributions. All trademarks belong to their respective owners.
17. Text messaging terms
By providing your mobile number and agreeing to be contacted, you consent to receive text messages from Glow Bros about your quote, appointments, service and future seasons. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time and HELP for help, or contact us at (555) 000-0000. Carriers are not liable for delayed or undelivered messages. Consent is not a condition of purchase. See our Privacy Policy for how we handle your information.
18. Use of the Site
- All Site content — text, design, graphics, logos and photos — is owned by or licensed to Glow Bros and is protected by copyright and trademark law. You may view it for personal, non-commercial use. You may not copy, reproduce or republish it without our written permission.
- You agree not to misuse the Site, including attempting to hack, disrupt, scrape or overload it, submitting false information or spam, or using it for any unlawful purpose.
- Information on the Site (including tips and guides) is general information only and is not professional, electrical or safety advice for your specific situation.
19. Disputes and governing law
If you have a concern, please contact us first — most problems can be solved with a phone call. These Terms are governed by the laws of the State of Georgia, without regard to its conflict-of-law rules. Any dispute that cannot be resolved informally shall be brought in the state or magistrate courts located in Catoosa County, Georgia, and you and we consent to the jurisdiction of those courts, except that either party may bring an individual claim in small claims (magistrate) court where you live if the claim qualifies.
20. General
- If any part of these Terms is found unenforceable, the rest remains in effect.
- Our failure to enforce any part of these Terms is not a waiver.
- You may not transfer your rights under these Terms without our consent. We may assign our rights in connection with a sale or reorganization of our business.
- These Terms, together with Your Agreement and our Privacy Policy, are the entire agreement between you and us about the Site and Services.
- We may update these Terms from time to time. Changes apply from the "Last updated" date and do not change a signed Agreement already in place for the current season.
21. Contact us
Glow Bros
Ringgold, GA 30736
Phone/text: (555) 000-0000
Email: hello@glowbros.org