This Privacy Policy explains how Glow Bros ("Glow Bros," "we," "us" or "our") collects, uses, shares and protects information when you visit our website (the "Site"), contact us, request a quote, or use our Christmas and holiday lighting services (the "Services"). By using the Site or Services you agree to this Policy.
1. Information we collect
Information you give us
- Contact details — name, phone number, email address.
- Property details — service address, property type, measurements, notes about gates, pets, outlets, HOA rules and your design preferences.
- Photos — photos of your property we take during a walkthrough, installation or service call.
- Payment information — if you pay us, payments are processed by third-party payment processors. We do not store full card numbers on our systems.
- Communications — messages, texts, emails, voicemails and reviews you send us.
Information collected automatically
When you visit the Site, our hosting provider and any analytics tools we use may automatically collect standard technical information such as your IP address, browser type, device type, pages viewed, referring website and the date and time of your visit. This may be collected through server logs, cookies, pixels or similar technologies.
2. How we use information
- To respond to your requests, schedule walkthroughs, and provide quotes.
- To perform the Services, including installation, service calls and takedown.
- To send invoices, receipts, appointment reminders and service updates.
- To communicate with you by phone, text message or email.
- To send occasional marketing messages (such as a reminder to book next season), which you can opt out of at any time.
- To improve our Site, Services and customer experience.
- To protect our business, prevent fraud, and comply with the law.
3. Text messages (SMS)
If you give us your mobile number and agree to be contacted, we may text you about your quote, appointments, service calls and takedown, and occasionally about booking future seasons. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive texts is not a condition of purchase.
We do not sell, rent or share your mobile phone number or text messaging opt-in data with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that help us deliver messages (such as our phone or messaging platform).
4. How we share information
We do not sell your personal information. We share information only as follows:
- Service providers who help us run our business — for example website hosting, form processing, email, phone and text messaging, scheduling, accounting and payment processing. They may use your information only to provide services to us.
- Crew members and helpers who need your address and job details to perform the Services.
- Legal reasons — if required by law, subpoena or court order, or to protect the rights, property or safety of Glow Bros, our customers or others.
- Business transfers — if our business is sold, merged or reorganized, customer information may be transferred as part of that transaction.
- With your permission — for any other purpose you agree to.
5. Photos of your home
We may photograph our work for quality control and records. We will only post photos of your home on our Site, social media or marketing with your permission, and we will avoid showing house numbers, license plates, people or anything that identifies your address. If you want a photo removed, contact us and we will remove it from the channels we control.
6. Cookies and analytics
Our Site may use cookies and similar technologies to keep the Site working and to understand how visitors use it (for example, Google Analytics). You can block or delete cookies through your browser settings. Some features may not work properly without them. You can learn about opting out of Google Analytics at tools.google.com/dlpage/gaoptout. Our Site does not currently respond to "Do Not Track" browser signals.
We do not run third-party advertising on this Site, and we do not sell or share personal information for cross-context behavioral advertising.
7. Third-party links and services
The Site may link to third-party websites (such as maps, review sites, social media or charity websites). We are not responsible for the privacy practices of those sites. Please review their policies.
8. Data retention
We keep personal information only as long as needed for the purposes in this Policy — for example, to provide Services year after year, keep business and tax records, resolve disputes and enforce our agreements. When information is no longer needed, we delete or de-identify it.
9. Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security. If we learn of a security breach that affects your personal information, we will notify you as required by applicable law, including Georgia's data breach notification law (O.C.G.A. § 10-1-912) where it applies.
10. Children's privacy
The Site and Services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
11. Your choices and rights
- Access, correction and deletion: you may ask us what personal information we have about you, ask us to correct it, or ask us to delete it (subject to records we must keep by law).
- Marketing: you can opt out of marketing emails by using the unsubscribe link or contacting us, and out of texts by replying STOP.
- Cookies: you can control cookies through your browser settings.
Depending on where you live, you may have additional rights under state privacy laws. To make a request, contact us using the information below. We will verify your request and respond within the time required by law. We will not discriminate against you for exercising your rights.
12. Changes to this Policy
We may update this Policy from time to time. The "Last updated" date at the top shows when it was last changed. Material changes will be posted on this page.
13. Contact us
Glow Bros
Ringgold, GA 30736
Phone/text: (555) 000-0000
Email: hello@glowbros.org